Frequently Asked Questions
1. How far across the window will the Fairview Defogger be effective?
This compact unit starts producing up to 340 BTUs of heat when you plug it into your boat or car cigarette lighter plug. The head and base can rotate up to 360°, so the heat can be directed anywhere needed, such as onto your feet or a fogged-up windshield.
The unit's effectiveness can be impacted by external factors, such as the level of condensation, outside temperature, and the length of time the Defogger has been running. The Fairview Defogger is a portable device intended for defogging localized areas.
2. Will the True North Heater turn back on if the power were to go out and then come back on?
Yes, the True North heater is designed to turn back on after a power outage.
3. Can the motor on the True North Heater cause a spark?
The motor is sparkless. However, it does have an open element. If dust or hair were to impact the element, it could create a spark.
The True North heater should not be used in the following applications;
- Not to be used in areas where gas, paint or flammable liquids are used or stored.
- Not to be used in a calf warmer.
- Not to be used in the engine compartment of a boat.
4. I have a True North Heater and the lights are not working, but the heater is functioning. What should I do?
The lights are a safety feature, and they should be functioning. Please get in touch with our Customer Service Team for assistance.
5. What is the wattage and amp draw on each setting of the True North Heater?
The wattage and amp draw for each setting is as follows;
Low – 600 W
MED – 900 W
HI – 1500 W
The snowflake setting on the True North heater can be used on each fan setting (Hi, Med, Low) and would use the same amps. The anti-freeze setting is a separate operation. When turned to the anti-freeze snowflake on the thermostat control knob, you can turn the fan to any setting you choose.
When used on the first setting, the air temperature will take longer to rise and become warm enough for the heater to shut off.
6. What temperature does the True North Heater turn on and turn off?
The snowflake represents 3°C (38°F) and automatically turns on when the temperature drops to 3°C (38°F). The heater will shut off at around 5°C (41⁰F). The maximum temperature of the thermostat is 55°C (131⁰F).
Each setting is based on wattage. Temperature readings are not available for each setting.
7. Can I mount the True North Heater upside down on the ceiling for use as a window defroster?
No, this application is not suitable. The heater must be used in the upright position and has not been designed or tested to be used upside down. Inappropriate use of the heater could create a safety risk.
8. Is using the True North Heater at 110V and 50 HZ safe?
We cannot advise the heater to be used at 50 Hz. CSA and UL have tested this unit to only be used at 60 HZ, 120V.
9. How long is the power cord on the Fairview Defogger?
The Fairview Defogger is equipped with a 5-foot power cord.
10. What is the operating range of the thermostat on the True North Heater?
The operating range of the thermostat is 6⁰C - 55⁰C (42.8⁰F - 131⁰F).
11. How many watts is the Fairview Defogger? How many amps does it draw?
The Fairview Defogger requires 100 watts and draws 8.3 amps.
12. Does the Fairview Defogger have a UL rating?
The Fairview Defogger is a low-voltage product which does not plug into the grid; therefore, it does not require a UL rating.
13. Where can I use the Stor-Dry?
The Stor-Dry unit can be used in homes, RVs, and winterized boats.
- It must not be used anywhere near an engine or other areas where there are flammable objects. If fumes/flammable products such as gasoline could come in contact with the unit, please do not use this product.
- The unit must be kept flat and clear of combustible materials.
- We do not recommend placing the product on the carpet as this can reduce the airflow through the holes at the bottom.
- A clearance of at least 3 feet from the Stor-Dry's front, sides and rear is required, and it should not be placed near items and combustible materials, such as furniture, pillows, bedding, paper, clothes, curtains etc.
- Use this heater only as described in the manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury.
14. What is the temperature of the air the Stor-Dry releases?
The Stor-Dry unit is a low-wattage warm air circulator (.6A) 70 Watts. It circulates warm air dispensed by the unit to prevent stale air pockets, preventing mould, mildew and musty odours. It does not collect water like a dehumidifier. It is typically used in boats, RVs or in closets. If you want to combat those three criteria, the Stor-Dry unit is recommended.
We do not have an actual temperature reading. Still, the unit will effectively prevent mould and mildew in the space of approximately 1000 cubic feet for normal conditions and 200 cubic feet for severe conditions. If you have existing mould or mildew – the Stor-Dry will not fix this issue.
15. Does the Stor-Dry have an overheat protector?
Yes, the Stor-Dry comes with a one-time thermal fuse. When the overheat protector activates, the unit will stop functioning. The bottom of the unit is also made from flame-resistant plastic.
16. What amount of space will a Stor-Dry effectively prevent mold and mildew?
The Stor-Dry will service an approximate area of 1000 cubic feet.
17. Are there other permanent mount choices for the Stor-Dry? Can it be mounted on the wall or ceiling?
Safe and effective operation of the Stor-Dry requires the unit to sit on a level surface and not be installed in any other fashion.
18. How long is the power cord of the Stor-Dry? Can I use an extension cord?
The Stor-Dry is equipped with a 6- foot power cord. This product must not be used with an extension cord.
19. Can the True North Heater be used in a greenhouse?
A True North space heater should not be used if the greenhouse is damp or humid. The heater must be operated and maintained as detailed in the owner's manual. It must be kept dry and used only indoors. This heater was designed for home use in bedrooms, living rooms and recreation rooms. It was not designed for damp environments. If the greenhouse is fully enclosed and dry, and the heater can be operated as indicated in the owner's manual, then it is safe to do so. If there is any doubt, then the heater should not be used.
20. Do you offer internal replacement parts for the True North Heater?
Due to CSA (Canadian Standards Association) and UL (Underwriter's Laboratories) safety regulations and compliances, we cannot provide internal replacement parts for our AC corded products, nor can we authorize any self-repairs.
21. Does the True North Heater have an overheat protector?
The 9206 True North heater has two separate overheat protectors/fuses that will safely shut the heater down if it overheats. The first fuse is resettable; as when it senses, the heater is starting to overheat, it will activate and shut the heater down. This fuse can be reset by unplugging the heater for ten minutes and plugging the unit back in.
The second fuse is a "one-time" fuse, which will sense if the heat is significantly overheating. If this were to occur, this fuse will activate and permanently shut down the heater. This fuse cannot be reset, and the heater must be replaced.
22. How long is the power cord on the True North Heater?
The True North heater is equipped with a 6-foot power cord.
23. Why is there a discrepancy between the ambient room temperature and the temperature of the True North Heater?
The thermostat is specific to the internal temperature of the heater, not the actual heating area. Therefore, the temperature of the room and the temperature where the heater is placed could be two different temperatures.
24. Can the True North and the Pali Engine Compartment Heater be run on the same circuit?
No, it is not recommended. Each heater should be used on its own circuit to ensure it will work safely when required.
25. I would like to hard wire the Pali Engine Compartment Heater. Is your wire colour coding the same as the US?
The Pali Engine Compartment Heater is not designed to be directly wired. Please do not make any alterations to this product. Any changes made to this unit will be at your own risk.
26. Where can I use the Pali Engine Compartment Heater, and can it be used in diesel and gas engine compartments?
The Pali is designed to be installed in the engine compartment of boats/yachts to protect the motor from freezing in the event of a cold snap of weather. They are not designed to replace the winterization of your boat. These heaters are designed so that they can't cause fumes to ignite and start a fire or explosion. Diesel is less flammable, but neither engine fuels have an issue operating with the Pali.
The Pali will work well with most boats under 30' long. 80 Cubic feet can be envisioned as a cube just a little larger than 4'x4'x4', or approximately the size of a larger washing machine or fridge.
The 9510 Pali heater was also tested to UL Standard 1500 Ignition-Protection Test for Marine Products by Imana Laboratory, Inc. in July 2013 Report number 1970-1 and was verified safe. The product is also CSA listed to CAN/CSA-C22.2 No. 191-M89 Engine Heater and Battery Warmers and UL Std No. 499 13th Ed Electric Heating Appliances Standards.
27. Can I install the Pali Engine Compartment Heater upside down?
The unit can be mounted horizontally or vertically. Installation is made easier with the included mounting bracket.
28. Does the Pali Engine Compartment Heater reset itself if there is an outage and then the power is restored?
The Pali is controlled by a sealed thermostat. The thermostat does not require power to function. However, the heating element and fans do require power. If the power goes out, the thermostat still operates, but the heating element and fan will not work. Once power is restored, the heating element and fans will function.
In simpler terms, the Pali is continuously on, the thermostat controls the powering of the heating element and fan. The thermostat does not require power to function.
29. Can the Pali Engine Compartment Heater be mounted in a confined space in the engine compartment?
The unit should be mounted as close to floor level as possible. This is because the unit has an internal thermostat, and heat rises. If the unit is mounted too high, the air will cycle through and shut off before it warms the air below. The Pali can be mounted on a vertical or horizontal position as long as it is placed as low as possible.
30. Are you able to set the Pali Engine Compartment Heater to a certain temperature?
The temperature cannot be adjusted. The heater is designed to turn on at 7°C (45°F) and off at 15°C (59°F).
31. Can I use an extension cord with the Pali Engine Compartment Heater?
The CSA states an extension cord cannot be used with a heater as the extension cord is not wired for heater usage.
32. Does the Pali Engine Compartment Heater have an overheat protector?
This product does not have an overheat protector as it is ignition protected. The Pali is a self-regulating PTC heater; PTC heaters do not overheat. PTC elements are temperature limited.
33. How long is the power cord on the Pali Engine Compartment Heater?
The Pali Heater has a 20- foot power cord and should not be used with an extension cord.
34. What are the dimensions of the Kona fan?
The dimensions of the Kona fan are approximately 7" W x 7.5" L x 9.5" H (177 mm x 190.5 mm x 241 mm).
35. What is the cylinder-shaped component of the cord?
The part that you are referring to is a ferrite bead. The ferrite bead is required to meet Electromagnetic immunity and emission compliance requirements by the Canadian Standards Association (CSA) and must not be removed. Without this ferrite bead, other electronic devices near the fan may experience electromagnetic interference when operating. This will vary with the specific equipment and proximity to the fan. You can cut the heat shrink tubing off to eliminate some of the bulk surrounding the ferrite. Arrange the wires so that two are on the side and one is on the opposite side. This will allow it to lay flatter.
36. My product has a 12-volt lighter plug included. Can I cut it off and direct wire it?
Yes. Please ensure that the smooth cord wire (with writing) is attached to the negative (ground) wire and that the ribbed cord wire is connected to the positive (red) wire.
37. What are your fans made of?
The body of each fan is made from plastic. Depending on the fan, the plastic used may be FR ABS or ASA. The blades are made of polyethylene.
38. Can your fans be used to ventilate my engine room, running for a minimum of 24 hours a day?
No. Our fans are not 'ignition proof' certified or tested. In an engine room, there is always the risk of having fuel and hydrocarbon fumes. For this reason, we do not recommend our fans be used in this environment. Our fans use a brushed motor, with an expected brush life of 5000 to 7500 hours. Operating the fans 24-hours will wear the brushes in a shorter time frame than the normally expected duty cycle.
39. Do you offer a fan that will turn on automatically if the power is cut off and restored? Which models offer this?
Yes! The 747/757 Ultimate Fans, 817 Kona or 7482 Maestro Fan would be suitable.
40. What is the difference between the Ultimate 747 & 757 model fans?
Our 747-model fan is manufactured with a cigarette lighter adapter (plug). It also comes with a suction cup mount, in addition to the permanent mount, so it can be installed in various ways and applications.
Our 757-model fan is a direct wire unit and features a permanent mount.
Mounting clamps can be purchased as well.
41. Are replacement blades available for the Ultimate 747 & 757 model fan?
We do have several replacement blades available for various units. You can purchase blades for the Ultimate 747 & 757 models on our website.
42. How do I install a replacement blade on an Ultimate 747 & 757 Fan?
To install, pull the faulty blade off the motor shaft and push the new blade hub onto the motor shaft. Please leave a small space between the blade hub and the motor housing so the blade can spin freely.
43. How can I tell the polarity of the wires for the Ultimate 747 & 757 Fan?
The smooth wire is positive, and the ribbed wire is negative.
44. What are the dimensions, current draw and CFM of the Bora Fan?
The dimensions of the fan are approximately: 6.5" W x 3" L x 9.5" H, (165.1mm x 76.2mm x 241.3mm).
The current draw for the 12V unit is as follows;
Low: 0.15A
Medium: 0.18A
High: 0.27A
The current draw for the 24V unit is as follows;
Low: 0.06A
Medium: 0.10A
High: 0.18A
The Bora Fan offers the following CFM;
Low: 100 CFM
High: 130 CFM
45. On the Bora Fan, which wire is negative, and which wire is positive?
46. What is the lifespan of the motor on the Bora Fan?
47. What is the Kona fan made of?
The plastic components of the fan are made of ASA Plastic.
Acrylic-Styrene-acrylonitrile (ASA) polymers are amorphous plastics with mechanical properties similar to ABS resins. However, the ASA properties are far less affected by outdoor weathering. ASA is a terpolymer that can be produced by either a patented, proprietary reaction process or by a grafting process.
48. What is the current draw for the Kona Fan?
The current draw for the Kona fan is as follows;
12V: 0.21, 0.26 and 0.37 amps (3 speed)
24V: 0.11 to 0.18 amps (Variable speed)
49. How long is the power cord on the Kona Fan?
The Kona is equipped with a 6-foot power cord with lighter plug connection.
50. Do your fans have a CSA or UL rating?
Our marine fans are low-voltage fans that do not plug into the grid; therefore, they do not require CSA or UL certifications.
51. What is the usable voltage range for the 12V & 24V Kona model fans?
Caframo 12V model fans will operate within a range of 9-15V. Our 24V model fans will operate within a range of 18-30V.
Please note:
- In most cases, the fan may operate slower in a low-voltage situation.
- Operation above 14V for our 12V models and 28V for 24V models is not recommended for continuous use. Operating at these levels with elevated temperatures (>30⁰C / 86⁰F ) may cause damage to the product.
52. Does the motor on the Sirocco II Fan have brushes, or is it brushless?
The Sirocco II fan is equipped with a brushed motor.
53. Is there a way to effectively clean the blade on my Sirocco II Fan?
Yes. Please turn off the power to the fan before cleaning. A vacuum can clear the fan of any dust build-up, and a dry cloth may be used to wipe the surface. Do not use gasoline, thinner or other harsh chemicals to clean the fan, as this can damage the motor and the plastic.
54. Does the Sirocco II Fan have to be mounted?
The Sirocco II fan must be mounted. The fan has a backing plate that can be affixed to the mounting surface using six #6 fasteners/screws.
55. What is the life expectancy of the motor on the Sirocco II Fan?
The Sirocco II features a long life motor with low-power draw, and is designed to function for 5000+ hours.
56. What is the wire size (gauge) for the installation cord on the Sirocco II Fan?
The gauge of wire required for installation is 22AWG.
57. Can the Sirocco II Fan be mounted horizontally? Will it cause the fan to be noisy?
Yes, you can mount it horizontally or vertically. It should not cause the fan to make any excessive noise.
58. What are the dimensions of the Sirocco II Fan?
The dimensions of the Sirocco II are approximately 9.5" W x 3.75" L x 12.25" H (241.3mm x 95.25mm x 311.15mm).
When stowed flat, the fan measures 3.8" (97mm).
59. The fan has been calibrated, and the blue LEDs are working, but my Sirocco II Fan is not functioning. What can I do?
Please ensure that you choose a speed setting after the calibration. If the unit does not start spinning automatically after calibration, please get in touch with our Customer Service Team. Each time the power is disconnected from the fan, it will re-calibrate.
60. What is the maximum amp draw for each setting on the Sirocco II Fan?
The amp draw for the Sirocco II Fan is as follows;
- Current draw on low 0.06A (24V) and 0.12A (12V)
- Current draw on high 0.21A (24V) and 0.35A (12V)
61. My Sirocco II Fan is spinning counter-clockwise. Can I fix this?
Yes. You will need to remove the back motor cover plate and switch the wires around on the back of the motor. No soldering is involved as the wires attach to the motor with clips. This should fix the problem and keep both fans wired to the supply line.
62. What CFM does the Sirocco II Fan offer on each speed?
The CFM for each speed setting are as follows;
- Speed 1: 125 CFM
- Speed 2: 155 CFM
- Speed 3: 185 CFM
63. What are the operating specifications for the Maestro unit?
The Maestro unit operates on the following specifications.
Voltage: 12V
CFM;
Low: 100 CFM
High: 130 CFM
Current Draw
Low: 0.15A
High: 0.28A
Decibel Level: 30dBA- 47dBA
LED Current Draw:
White: 0.20A
Red: 0.15A
64. What are the dimensions of the Maestro Fan?
The approximate dimensions for the Maestro Fan are 6.5" W x 3" L x 8.5" H (165.1mm x 76.2mm x 215.9mm).
65. What is the Stor-Dry made of?
The bottom portion of the Stor-Dry is made from flame-resistant plastic tested and approved by the CSA.
The housing of the unit is constructed from anodized aluminum that is rust-proof.
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